At XCAPE Adventure, we are committed to protecting the privacy of those who visit our website xcape.cl and use our services. This Privacy Policy describes how we collect, use, and protect your personal information, in accordance with Chilean Law No. 19.628 on the Protection of Private Life and its amendments.

1. Data Controller

Company: XCAPE Adventure

Address: Puerto Varas, Los Lagos Region, Chile

Email: info@xcape.cl

Website: www.xcape.cl

2. Information We Collect

We may collect the following types of personal data:

2.1 Information you provide directly

• Full name

• Email address

• Phone number

• Passport or national ID number (required for the rental agreement)

• Driver's license (number, issuing country and expiry date)

• Payment information (securely processed by third parties; we do not store card details)

• Travel information (dates, destination, number of travelers)

2.2 Information collected automatically

• IP address

• Browser type and version

• Pages visited and time spent on the site

• Referral source (how you found our website)

• General usage data via cookies and analytics tools

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage vehicle rental reservations

• To communicate with you before, during, and after the rental period

• To issue rental agreements, invoices, and legally required documentation

• To provide roadside assistance (24/7 support)

• To improve our services and website experience

• To send promotional offers and discounts (only if you have explicitly opted in)

• To comply with legal and tax obligations

4. Legal Basis for Processing

• Performance of the rental agreement entered into with you

• Compliance with legal obligations (tax authority, customs, etc.)

• Your explicit consent for marketing communications

• Legitimate interest in improving our services and preventing fraud

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described above, and at a minimum for the period required by Chilean tax and commercial laws (generally 6 years from the last transaction). Data used solely for marketing communications is deleted if you withdraw your consent.

6. Sharing Your Data

XCAPE Adventure does not sell or transfer your personal data to third parties for commercial purposes. We may share strictly necessary information with:

• Technology service providers (booking platforms, payment gateways, analytics tools) acting as data processors under confidentiality agreements

• Government authorities when required by law (Police, Tax Authority, Customs)

• Insurance companies in the event of an accident or claim

7. International Data Transfers

Some of our technology providers (e.g., web analytics or booking platforms) may be located outside Chile. In such cases, we ensure these providers offer adequate data protection guarantees.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze site usage. You may configure your browser to reject cookies, although this may affect site functionality.

Types of cookies we use:

• Essential cookies: necessary for the basic functioning of the site

• Analytics cookies: to understand how users interact with the site (e.g. Google Analytics)

• Marketing cookies: to display relevant advertisements (only with your consent)

9. Your Rights

In accordance with Chilean Law No. 19.628, you have the following rights regarding your personal data:

• Access: request information about the data we hold about you

• Rectification: correct inaccurate or incomplete data

• Deletion: request the removal of your data when it is no longer necessary

• Objection: object to the processing of your data under certain circumstances

To exercise these rights, send a written request to info@xcape.cl stating your full name, national ID or passport number, and the right you wish to exercise. We will respond within a maximum of 15 business days.

10. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, no internet data transmission system is completely secure, and we cannot guarantee the absolute security of information transmitted to our site.

11. Minors

Our services are intended exclusively for persons aged 18 and over. We do not intentionally collect data from minors. If you believe we have collected data from a minor without parental consent, please contact us for its removal.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will publish the updated version on our website with the date of the latest revision. We recommend reviewing this policy periodically.

13. Contact

For any questions related to this Privacy Policy:

XCAPE Adventure

Email: info@xcape.cl

Address: Puerto Varas, Los Lagos Region, Chile

Website: www.xcape.cl